You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:

Juha studio d.o.o. 
Friškovec 1

1000

Ljubljana 

Slovenia

Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at juhakeramika@gmail.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.

Items of a certain size or fragility picked up in our shop at Resljeva 10, 1000 Ljubljana must be personally delivered in the shop as well. 

Classes bought at Juha studio can be refunded within 24hours of purchase, after that the booking and payment is binding. After the 24hours deadline we don't offer refunds of classes. Cancelled classes won't be refunded, but you will receive a voucher for a new class.

Gift cards, including pottery class gift cards, is valid for 5 years, and can't be refunded or exchanged.

COMPLAINTS?
We hope you are all satisfied – if not, please contact us +38668607047 on weekdays between 10 AM to 3 PM or send us an e-mail: juhakeramika@gmail.com